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Frequently Asked Questions

The most common questions

  • Are you entitled to compensation?

    Are you among the millions of British homeowners with a property damaged by poorly fitted cavity wall insulation? If you’ve had had your walls filled within the past 15 years, there’s a chance you could also be at risk and you may be entitled compensation.

    If you suspect your home is affected, get in touch with our team of experts today to find out what your next steps should be.

  • What is cavity wall insulation?

    Cavity wall insulation is a perfectly good product and technique when it’s used correctly. Most houses built since the 1920s have cavity walls where a gap sits between two layers of brick, as opposed to the solid walls used in houses before this period. Cavity wall insulation is designed to fill this gap and improve a home’s ability to hold in heat, thus making it more energy efficient and cutting down your heating bills. However, poorly installing this type of insulation can trap moisture within gaps and this can lead to damp or even structural issues.

  • How do I check if I have cavity wall insulation?

    If your house was built in the last 10-15 years, there’s a good chance it will already have cavity wall insulation. For older homes, you’ll need to find out a little more history about the property or get a registered installer to conduct a borescope inspection. Alternatively, if you’re currently renting your property, speak to your landlord for more details about the building’s history.

  • What problems can cavity wall insulation cause?

    Properly fitted insulation shouldn’t cause any problems at all but, if your property isn’t suitable for having cavity wall insulation retrofitted or it was installed poorly, serious damage could be caused to your property. Above all, cases of damp can cause a range of health risks to people living in an affected property and severe cases can threaten the structural integrity of a building. Keep an eye out for condensation on the inside of your windows, visible damp or mould, peeling wallpaper and musty smells

  • I’ve got damp in my home – what should I do?

    If you detect damp in your home, the first thing to do is to make sure the health of your and your family isn’t affected. Get to a doctor and explain your situation and inspect the beds in affected rooms for mould – especially pillows and mattresses. Next, you need to determine what kind of damp your property, the severity of the damage and the root cause of the problem. If you’ve had cavity wall insulation installed over the past 15 years and you notice damp, give us a call.

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