CIGA Certificate – Is Your Cavity Wall Insulation Guaranteed?
If you’ve paid to have your walls fitted with cavity wall insulation (CWI), you should have received a guarantee from the Cavity Insulation Guarantee Agency (CIGA). This tells you that your CWI is guaranteed for 25 years, as long as it was fitted by a registered installer.
Your CIGA certificate is a crucial document if you’re claiming for compensation against your cavity wall insulation.
Sadly, many customers come to us saying they never received their CIGA certificate. If this applies to you, don’t worry – you haven’t done anything wrong. This should have been taken care of for you by the company who handled your installation and we’re going to explain everything you need to know on this page.
Why don’t I have a CIGA certificate?
If you don’t have a CIGA certificate for your cavity wall insulation install, there’s a chance you may have simply lost or misplaced it – these things happen. Luckily, it’s easy to get another copy by simply contacting CIGA and requesting a new certificate. You don’t need to tell them why you’re requesting a new copy; you can simply tell them you’re trying to keep on top of your paperwork and misplaced your original copy.
You’re legally entitled to this information and CIGA can’t refuse to provide you with another copy.
CIGA Contact Details
Phone: 01525 853300
The Cavity Insulation Guarantee Agency
3 Vimy Court, Vimy Road
What does the certificate look like?
What if my property was never registered?
If you never received a guarantee, you can still request one as this would have been promised to you at the time by your installer, who was registered with CIGA or another agency. Simply call CIGA and give them your property details to register with them and request your certificate copy.
A more sinister reason for not having a CIGA certificate could be that you never received one in the first place. If you had cavity wall insulation fitted as part of the Green Deal, there’s a chance funding could have run out for your area and your contractor had no financial incentive to complete the registration.
Once again, this isn’t your fault. Simply, contact CIGA
If Your Installer Was Never CIGA Registered?
If your installer wasn’t registered with CIGA then you’ll need to find out which agency they were registered with. CIGA handles the vast majority of installs but they’re not the only agency so there is a small chance your installer could have been working with someone else at the time.
Speak to your neighbours and people in the surrounding area – especially someone who used the same contractor and received their certificate. Once you know which agency your property should have been registered with, you can request they register your property and backdate your certificate to the date of installation.
Once you have this document to hand, you can push ahead with your claim for compensation.